Huntastic Platform Using Conditions

General Terms and Conditions of Huntastic Portal

1. Introductory provisions
   • Scope of the Terms and Conditions. These general terms and conditions govern the use of the Huntastic platform, in particular the execution of reservations for the services of the providers. The general terms and conditions also include mandatory information. Information on the processing of personal data can be found in a separate document located on the platform.

In these General Terms and Conditions, we use the following terms:

• Huntastic Platform. Platform means the web interface available online via the huntasticzech.com domain or other domains designed to access the Platform.
• The operator of the platform – Huntastic. The operator of the platform is Huntastic, i.e. Huntastic s.r.o., with its registered office at Polní 1720, 396 01 Humpolec, ID No. 11919906, registered in the Commercial Register maintained by the Regional Court in České Budějovice, file No. C 31463.
• Providers are third parties other than Huntastic who offer their services on the Platform and who provide these services on the basis of bookings made through the Platform. Information about the identity of the provider of a particular service is provided on the Platform. Unless otherwise stated, the provider is a business that provides services in the capacity of a seller.
• The customer is you, i.e. the person who makes reservations for the providers’ services through the Platform.
• The services offered on the platform are fee hunting services and other provider services.
• A booking is made on the Platform and is understood to be an order for the Providers’ services made through the Platform.
• Service Contract. An off-platform contract between you and the provider for the provision of the booked services. The terms and conditions of the provider may form part of the service contract.

2. Offering and booking services through the platform
   • Service offer. The platform allows you to browse providers’ service offerings and make reservations for providers’ services for free. Individual fee hunting services are sorted randomly on the platform, and then by price or other selected criteria when using the filtering options, if the platform allows it. The services offered through the Platform are provided by the Providers on the terms and conditions set out on the Platform and detailed in the service agreement to be concluded outside the Platform between you and the Provider.
   • Making a reservation on the platform. Reservation of services on the Platform is conditional on logging in to a user account created on the Platform. You make a reservation by selecting the desired service and its variant, filling in the required information, making the necessary choices and finally submitting the reservation via the “Order” button. Before submitting the booking, you will be given the opportunity to check and, if necessary, change the information entered. Before making a reservation, you are obliged to properly familiarize yourself with these General Terms and Conditions, the terms and conditions of service displayed on the Platform, the contents of the service agreement and the terms and conditions of the provider.
   • Confirmation of booking acceptance. Huntastic will confirm the successful submission of your booking by email. In the event of an incomplete or incorrect booking, Huntastic will ask you to complete the booking or notify you that the booking cannot be made.
   • Effects of booking. An unpaid reservation is not binding on you or the provider. On the basis of a paid reservation made through the Platform, the Provider is obliged to start the activities necessary to prepare the provision of the reserved services and you are obliged to use the reserved service. The reservation does not include the actual provision of the reserved services; this only takes place on the basis of a service contract concluded outside the platform before the provision of services between you and the provider begins, unless otherwise agreed between you and the provider.
   • Change or cancel your reservation. Unless otherwise agreed, you may not unilaterally change or cancel a paid reservation; this may only be done by mutual agreement with the Provider or if the Provider’s service contract, its terms and conditions or a legal regulation so provides.
3. Deposit and payment of the price of services
   • After submitting your booking, you are obliged to pay a deposit to the Provider in the amount indicated on the Platform within 14 days from the date of submitting the booking, otherwise the booking will expire. By paying the deposit, the booking becomes binding for you and the Provider. You are obliged to pay the deposit in the manner indicated on the Platform. The deposit will be accepted by Huntastic from you, on behalf of the Provider, and will be deemed to have been paid upon credit of the relevant amount to Huntastic’s payment account. Huntastic will notify you of the receipt of the deposit by email. Huntastic will then send the paid advance to the Provider. Please note that the payment of the deposit does not affect your obligation to pay the price of the services provided to the extent that the price of the services exceeds the deposit paid.
   • Price of services. You are obliged to pay the final price of the services provided to the Provider in the amount and manner specified in the Provider’s price list in accordance with the Service Agreement. The amount of the final price of the services provided may differ from the estimated price indicated on the Platform, in particular if the Provider also provides you with additional services not ordered through the Platform or if additional surcharges or other fees are charged in accordance with the Service Contract that were not included in the estimated price calculated by the Platform. The deposit paid shall be credited towards the final price of the services provided.
   • Non-refundability of deposit and cancellation fee. The deposit or any part thereof may be refundable under the terms and conditions set by the Provider, but unless otherwise specified or agreed, the unused deposit or any part thereof shall not be refunded. If you cancel a paid booking even though you are not entitled to do so, or if for any reason on your part the services are not provided, the provider shall be entitled to a cancellation fee of the agreed amount and you shall be entitled to a refund of the remainder of the deposit less the cancellation fee. If the amount of the cancellation fee is not agreed, the cancellation fee is 100% of the deposit and you are not entitled to a refund of the deposit or any part of it. If, for reasons on your side, the services are provided at a price lower than the amount of the deposit, the provider is entitled to a fee in addition to the price of the services provided in the amount of the difference between the deposit and the price of the services provided, so that neither the deposit nor any part of it is refundable.
4. Provision of services
   • Provider Responsibility. Providers are responsible for the provision and quality of services. The Provider is obliged to provide the Service to you in accordance with the content of the booking, these General Terms and Conditions, the Service Contract and the Provider’s Terms and Conditions.
   • Huntastic disclaimer. Huntastic does not participate in the provision of the Services. Huntastic shall not be liable for the provision of the services booked or for any damages arising out of or in connection with the provision of the services.
   • Cooperation to provide services. In order for the Provider to provide you with the booked services, you are required to attend the provision of the services at the agreed time and place and to comply with other conditions necessary for the provision of the services. The Provider may require you to provide the necessary cooperation to provide the services, including additional information or documentation, before or during the provision of the services. Failure to provide information and documentation in the form and quality required or to provide other requested assistance may be a barrier to the provision of the service.
   • Quality of service. The Provider’s responsibility for the quality of services is governed by the Service Contract and the Provider’s Terms and Conditions. If the contract or the terms and conditions of the provider do not provide for liability for defects, the liability of the provider for defects in the services is governed by the provisions of this section of the general terms and conditions of the Huntastic portal. Providers are obliged to provide services to you in accordance with the requirements of the legislation, within the agreed scope and with the agreed characteristics; if the scope and characteristics of the services are not agreed, then within the scope and with the characteristics customary to enable the services to be used according to the concluded contract.
   • Service Complaints. You are entitled to exercise your right under the liability for defects with the provider without undue delay, i.e. as soon as you are able to detect the defects, but no later than 6 months after the provision of the service. Otherwise, your right under liability for defects will be extinguished and may not be granted, but this does not apply if the defect is the result of a fact of which the provider knew or should have known at the time of delivery.
   • Making a claim. In case you want to exercise your right under the liability for defects, you can do so with the provider, either directly or through the platform. When making a claim, you must tell the provider what defect you are claiming and how you want the claim to be handled. You have the right to a reasonable discount on the price and, if the defect is remediable, to have the defect removed or what is missing completed, or, if the defect is irremediable and the service will not or could not be used properly because of it, you have the right to withdraw from the contract. The requested method of handling the complaint cannot be subsequently changed without the consent of the provider. If you are a consumer, when exercising your right under the liability for defects, the provider will issue you with a confirmation of when the right was exercised, what is the content of the complaint and what method of handling the complaint you require, as well as a confirmation of the date and method of handling the complaint, or a written justification for the rejection of the complaint.
   • Complaint handling. If you are a consumer, the complaint will be processed within 30 days, otherwise you have the right to withdraw from the contract. In other cases, your complaint will be processed without undue delay.
5. Other important provisions
   1. Impossibility to withdraw from the contract. The services offered through the platform and their booking are leisure services provided at the agreed time, for which consumers do not have the right to withdraw from the distance contract within 14 days. At the same time, the provision of the services may be started before the expiry of the withdrawal period, with the effect of extinguishing this right of withdrawal of the consumer, to which you agree by sending an order for the services to be provided at your choice before the expiry of the withdrawal period or by paying for the reservation before the expiry of the withdrawal period.
   2. Provider’s right to withdraw from the contract. The Provider has the right to withdraw from the concluded contract at any time from the date of conclusion of the contract until the moment of providing the service to you, for the following reasons:
      1. a) failure to provide your cooperation where it is necessary for the provision of the service,
      2. b) failure to take over the service when it is provided,
      3. c) misuse of the platform’s ordering system,
      4. d) providing incorrect information when ordering services,
      5. e) ordering services at a price lower than the normal price if the service was offered at that price due to a mistake or error by the platform,
      6. f) other worthy of special consideration.
   3. Tax documents. The issuance of tax documents and other receipts related to the payment of the deposit, booking fee or other payments is carried out by the provider. You agree that tax receipts and other confirmations may be issued and provided to you electronically by the Provider.
   4. Discounts and promotions. For discounts or other marketing promotions, unless otherwise stated, the individual discounts and other benefits provided cannot be combined. Discount coupons and gift vouchers may be redeemed subject to the terms and conditions agreed or specified on the coupon or voucher. Unless otherwise agreed or stated, they can only be redeemed with us and the validity period is limited to one year from the date of issue for discount coupons and one year from the date of issue for gift vouchers.
   5. Language and retention of reservations. Reservations are made in the Czech language. Accepted reservations are stored and you can access your reservations via the platform.
   6. Relations with an international element. Legal relations between Huntastic and you are governed by Czech law in the presence of an international element and the Czech courts are competent to resolve any disputes.
   7. Ways to resolve complaints. Any complaints and disputes between you and Huntastic or between you and the Providers may be settled out of court in the procedure administered by the Czech Trade Inspection Authority (www.coi.cz).
   8. Supervisory authorities. Huntastic’s activities are subject to control and supervision by the state authorities of the Czech Republic, to which it is possible to address suggestions in accordance with the legal regulations governing their competence and powers. The state supervisory authorities are in particular the Czech Trade Inspection Authority and trade licensing authorities.
6. Terms and conditions and changes to them
   1. Relationship of terms and conditions to legislation. The rights and obligations not regulated by the Terms and Conditions or any other agreement shall be governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, in accordance with the laws of the European Union, in particular Directive 2011/83/EU, on Consumer Rights and Directive 2000/31/EC, on Electronic Commerce. In the event of a conflict between the terms and conditions or any other arrangement with a legal regulation, unless it is a matter that can be regulated differently by the arrangement, the legal regulation shall prevail.
   2. Separability of the provisions of the terms and conditions and contractual arrangements. If any provision of the Terms and Conditions or any agreement becomes invalid, ineffective or is disregarded, the validity and effectiveness of the other provisions of the Terms and Conditions and other agreements shall not be affected.
   3. These General Terms and Conditions shall take effect on 1 August 2022 and shall govern reservations and other legal relations arising during the term of these General Terms and Conditions.
   4. Changes to the terms and conditions. Huntastic has the right to amend these General Terms and Conditions at any time by posting a new version of the Terms and Conditions on the Platform. The amendment of the General Terms and Conditions does not affect bookings that were made before the amendment of the General Terms and Conditions took effect.